Aug 10, 2014 etom business process framework enhanced telecom operations map. Business process framework etom processes etomm into three major process areas, 3 as shown in the diagram coaching services tm forum coaching compliments our training and certification program to help you make the link between the skills you learned in class and the proper application of the standards, best practices and tools in the. Version 14 was published in may ngoss programs implement a common system infrastructure framework, in which components that adhere to the specifications can interoperate in a flexible application infrastructure. In many cases, each process is aligned and mapped to appropriate company documentation references solution, methodology or modeling.
Read our telecom process case study based on telecom process documentation, etom framework, etom telecom process flow adopted across 6 core business areas. Process defined based upon specific elements of process framework contextual reference valuable for identifying gaps and overlaps in processes use framework to identify each subprocess consistent documentation accurate definition show an ordertocash process flow at level 1. A practical approach to the operation of telecommunication. Media in category business process framework etom the following 3 files are in this category, out of 3 total. This version of the etom business process framework addendum a is an initial release. Conclusion the process assessment framework is extremely important to a process improvement effort. The model describes the interaction of processes between different stakeholders in the telecommunications value chain. In some ways, the objectives of the process act as an enabler for the goals of the process. Itut recommendation m the business process framework etom is a critical component of frameworx, the tm forums blueprint for enabling successful business transformation. The most effective organizations are those that leverage a process framework for all three uses. However, the framework is not just an ecommerce or ebusiness process framework, it supports traditional business processes with the integration of ebusiness. As a standardized business process framework proposed by tmf. Page 4 of core processes that combine together to deliver service streams and other endtoend processes level 3.
The etom business process framework enhanced telecommunications operations map is a guide to best practices for business process management in the telecommunications industry. Enterprise quality management, process and it planning and architecture. Barry graham gives a brief summary of tm forums business process framework etom. Exploring synergies between togaf and frameworx industry group liaison the open group architecture framework and telemanagement forum frameworx collaboration project technical report document 1 mapping of togaf and frameworx business process framework etom, information framework sid and application framework tam version 1. Let us show you how tm forums business process framework can be used to support a range of business. See more ideas about enterprise architecture, business and operating model. Kpi library is a community for performance management professionals. The business process framework etom comprises of functional process structures, i. Business process framework etom wikipedia network blueprint for security management.
Telecommunications management network tmn architecture. It addresses how etom process elements and flows can be used to support the processes identified in the it infrastructure library itil. Download limit exceeded you have exceeded your daily download allowance. This recommendation contains the main body of the etom business process framework. Use kpi library to search for key performance indicators by process and industry, ask help or advice, and read articles written by independent experts. The etom business process framework is a reference framework for categorizing all the business activities that a. Within process management, a process assessment framework paf can give you a structure and an analytical tool to develop your organizations foundation for strategic. This is similar to how process decomposition can use semantic analysis. This business process framework also known as etom suite release r17. Expectations for future additions the etom business process framework etom is a living document and there are high member expectations for continued development of it. This version of the etom business process framework gb921 version 4. Once the measurements exist based upon a common framework, it becomes simpler to benchmark internally or externally with organizations using similar frameworks. Study the commercial and the technical description documents of ring. Using a process management framework to for process.
The telemanagement forum tm forum expects to continue to develop this based on. The level2 processes highlighted in red, and all their level3 constituents were submitted for conformance certification. Note that this suite is labeled with the reference gb921. Download scientific diagram etom level 1 and 2 processes within level 0 process operations real options in telecom infrastructure projects a tutorial. Itil and cobit are more narrowly defined examples of business process frameworks. Each etom process is supported by descriptive text.
Itil good practice services using process flows built using etom i. Itil and etom building bridges focus is on identifying and removing obstacles to full integration of itil and etom, within sps and others supported by tm forum and itsmf, with joint publication builds on past tm forum work published as gb921v gb921v shows a workable technical basis for implementing etom process flows. The model describes the required business processes of service providers, and defines key elements and how they should interact the business process framework etom is a standard maintained by the tm forum, an association for service providers and their suppliers. Acord, an insurance consortium, is working on an insurance framework, and the finance task force at the omg is working on a finance framework. The model being established by the telemanagement forum tm forum is the enhanced telecom operations map etom business process framework on which we rely in. This version of the etom business process framework can be considered valid until it is updated or. Document number document name version document status date new updated in this release rn311 business process framework etom suite release notes 12. While both etom and itil are process frameworks, a highlevel comparison of their differences can be summarized as followings. Telstra enhanced the core etom framework to create a framework for all process elements in telstra down to level 4. They are working on a major restructuring of the framework, from which you can also build a. The enhanced telecommunications operations map etom is a framework for the analysis and improvement of telecommunications.
The business process framework is an operating model framework for telecom service providers in the telecommunications industry. It broadens the tom model to a complete enterprise framework and addresses the impact of ebusiness environments and business drivers. All documents approved by the tm forum as well as those previously approved. Is this the future of the business process framework etom. The guidebook format is used, for example, when the document lays out a core part of tm forums approach to automating business processes. Based on this, a more extensive activity is proceeding separately to work through this methodology across the etom framework. Tesmer, john using process frameworks to get real work. The following table outlines the contents of the business process framework etom suite.
Tmf aims that service providers utilize the business process framework etom to analyze their existing business processes, identify redundancy or gaps in their. Integrating the etom business process framework into the ericsson seamless. Telecom process telecom business process interfacing. T odays uncertain business environment is a driver for organizations to respond faster and with more agility to internal and external conditions and many are looking to the proven benefits of process management for help. The two main techniques used to analyze existing organizational processes are through process interaction and. Etom business process framework pdf free download as pdf file. Eindhoven university of technology master integrating the etom. Ontologybased process modeling using etom and itil. Business process framework l3 descriptions are analyzed by looking for implied tasks. The focal point of the etom framework is on the core customer operations processes of fulfilment, assurance and billing fab. A practical approach to the operation of telecommunication services driven by the tmf etom framework hou jiejin thesis director dr. Itil is a set of nonprescriptive guidelines for itict service management.
Pdf reference process flows for telecommunication companies. Ontologybased process modeling using etom and itil 1003 2. Extensions to the etom framework can be applied by decomposing level 34 processes and adding organizational specific details at the lower process level. Figure 1 shows the etom business process framework. The framework is defined as generically as possible so that it remains organization technology and serviceindependent. Download the entire gb921 business process framework etom r17. Figure 1 process model and etom flows within this context, the definition of efficient and customeroriented business processes is a crucial success factor. Presented by lokesh gupta rakesh sonar manish pandey vikash sharma baijnath mandal aditya mahakulkar etom process model balaji institute of telecom management bitm pune. The frameworx project team members who focus on the development of the the business process framework have these and many other questions answered for you. Design and implementation of a telco business intelligence. The guidebook format is used, for example, when the document lays out a.
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